The warranty excludes products that have been
subject to abuse, misuse, mishandling, accident, alteration, unauthorized
repair or installation, or acquired through an unauthorised third party. All
products have a 12-month warranty (or 36-month depending on the product) and an
All Return to Base (RTB) warranty. You will be responsible for paying for your
shipping costs for returning your item for warranty. Shipping costs are
non-refundable.
- For all the warranty returns,
the goods must be returned to us at the buyer's expense and once the goods
are repaired, we will courier them back down at our expense.
- No warranty if the warranty
seal is broken, this will avoid the warranty (or open by the customer).
- A faulty item must be sent to a
supplier/manufacturer for fault assessment before repairing or replacing
defective products. (Physical damage is not covered under Manufacturers’
warranties.) Included customer installs job.
- We will not cover the cost of
removal, re-installation, or labour resulting from any defective products.
- If no fault is found in the
faulty item, the buyer will be charged an Inspection Fee of $79 + GST and
must pay for courier costs to send the product(s) back.
- we wouldn't accept invoice
transfer of ownership if you sold your vehicle to a new owner.
- Certified installers must
install all car alarms to cover the warranty.
We do not cover the cost of removal,
re-installation and any other labour resulting from defective products. Please
provide evidence ie. photo, or video when claiming a warranty through sales@qualitycaraudio.co.nz
Please complete the RA Form to
request an RMA number, and email us to let us also know sales@qualitycaraudio.co.nz
*** Important! For Subwoofer and Amplifier Customer! ***
Before proceeding with any setup, please ensure you have read the Subwoofer/Amplifier manual thoroughly. Damage resulting from incorrect tuning, wiring subwoofers to an improper impedance, mismatching subwoofer/amplifier impedance, or physical damage will not be covered under the manufacturer's warranty. We strongly recommend having your new subwoofer/amplifier installed by a certified car audio installer to avoid any installation errors, which are also not covered by the manufacturer's warranty. Additionally, issues such as incorrect amplifier gain tuning and using a subwoofer box of the wrong size will not be covered by the warranty.
We
are delighted that you have chosen to purchase the under-seat subwoofer, Active
subwoofer, Subwoofer or Amplifier.
Setup Caution:
Please note that the gain control dial is NOT a volume control.
WARNING: Setting the gain control too high can cause distortion and potentially damage your subwoofer, making it unusable and irreparable. Signs of burnt voice coils indicate that the subwoofer has been overdriven. Such misuse is NOT covered under the manufacturer's warranty.
**Important: The manufacturer's warranty becomes null and void if damage occurs due to improper installation or power surges. It is imperative to enlist professional installation services. To avail of the warranty, a valid invoice/certificate from the installer is mandatory.
